Terms of Service

1. Acceptance of Terms

By accessing or using DataExpandr ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users of the Service, including visitors, registered users, and paid subscribers.

PLEASE READ SECTION 15 (DISPUTE RESOLUTION) CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.

2. Description of Service

DataExpandr is an AI-powered data pipeline platform that enables users to build, transform, and automate data workflows. The Service may include pipeline creation, AI-assisted transformations, scheduling, integrations, analytics, and data export capabilities.

We may modify, improve, suspend, or discontinue portions of the Service at any time.

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the security and confidentiality of your account credentials.
• Notify us promptly of any unauthorized use of your account.
• Accept responsibility for all activities occurring under your account.

You must be at least 18 years old or the age of majority in your jurisdiction to use the Service.

4. Subscriptions & Billing

Paid plans are billed on a recurring subscription basis unless otherwise stated. By subscribing, you authorize us and our payment processor to charge your selected payment method automatically until cancellation.

Prices and features may change with at least 30 days' notice provided by email or in-Service notification. Unless otherwise required by law, fees are non-refundable except at our sole discretion.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. Downgrading or cancellation may result in reduced functionality or loss of access to certain features and stored data.

Customers requiring a Data Processing Addendum (DPA) or additional security documentation may contact [email protected].

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Upload, process, or distribute data you do not have the legal right to use.
• Attempt to gain unauthorized access to the Service, accounts, or infrastructure.
• Interfere with, disrupt, or degrade the Service or other users' experience.
• Reverse-engineer, decompile, or attempt to extract source code or underlying models except where prohibited by law.
• Scrape, copy, or systematically extract outputs from the Service for the purpose of training competing models or building substantially similar products.
• Use the Service in connection with unlawful surveillance, discriminatory practices, or activities that could result in death, bodily harm, or critical infrastructure failure.
• Upload malicious code, malware, or harmful content.

We reserve the right to investigate and take appropriate action regarding violations of these Terms.

6. Your Data

You retain ownership of all data, files, and materials you upload to or create within the Service ("Customer Data").

By using DataExpandr, you grant us a limited, non-exclusive license to host, process, transmit, and use Customer Data solely as necessary to provide, maintain, secure, support, and operate the Service for you.

We do not use Customer Data to train our own machine learning or AI models, and we do not authorize our AI/ML sub-processors to use Customer Data to train their models.

We may use aggregated or de-identified information that does not identify you or any individual for analytics, security, and service improvement purposes.

Source data uploaded for pipeline runs is processed transiently and is not intentionally retained longer than necessary to operate the Service, troubleshoot issues, comply with legal obligations, or maintain security and reliability.

You are solely responsible for ensuring that you have all rights, permissions, and legal authority necessary to upload and process Customer Data using the Service.

7. AI-Generated Content

The Service may use artificial intelligence or machine learning systems to generate transformation code, workflow suggestions, mappings, or data processing logic ("AI Outputs").

AI Outputs may be incomplete, inaccurate, or unsuitable for certain use cases. You are solely responsible for reviewing, testing, validating, and approving any AI Outputs before use in production environments or business-critical workflows.

AI Outputs are provided without any warranty of accuracy, reliability, legality, originality, or non-infringement of third-party rights. Because AI systems may generate outputs that resemble or coincide with existing third-party material, you are responsible for verifying that your use of AI Outputs does not infringe the intellectual property, privacy, or other rights of any third party.

DataExpandr shall not be liable for losses, claims, or damages resulting from your reliance on or use of AI Outputs.

8. Service Availability

We strive to maintain reliable availability of the Service but do not guarantee uninterrupted or error-free access.

The Service may be temporarily unavailable due to maintenance, updates, outages, security incidents, third-party provider failures, or circumstances beyond our reasonable control. We may suspend or restrict access to protect the integrity, security, or performance of the Service.

We will make reasonable efforts to communicate planned maintenance or material disruptions where practical.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATAEXPANDR DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DATA LOSS WILL NOT OCCUR.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATAEXPANDR AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, PROFITS, BUSINESS OPPORTUNITIES, OR GOODWILL ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO DATAEXPANDR DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless DataExpandr, its affiliates, officers, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from:

• Your use of the Service.
• Your Customer Data.
• Your violation of these Terms.
• Your violation of applicable law or third-party rights.

DataExpandr reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

12. Termination

We may suspend or terminate your account or access to the Service at any time if we reasonably believe you have violated these Terms, created risk or harm to the Service or other users, or engaged in fraudulent, abusive, or unlawful activity.

We may also terminate or discontinue the Service, or your access to it, for convenience upon at least 30 days' prior notice by email or in-Service notification.

You may terminate your account at any time as described in Section 4.

Upon termination, your right to use the Service ceases immediately. Where reasonably practicable and legally permitted, you may request export of your Customer Data within 30 days following termination.

Sections intended by their nature to survive termination shall remain in effect following termination, including ownership, disclaimers, liability limitations, indemnification, dispute resolution, and governing law provisions.

13. Feedback

If you provide feedback, ideas, suggestions, or recommendations regarding the Service, you grant DataExpandr a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate such feedback without restriction or compensation.

14. Changes to Terms

We reserve the right to modify these Terms from time to time. For material changes, we will provide notice through the Service, by email, or by requiring affirmative acceptance before continued use. For non-material changes, we will update the "Last updated" date above, and continued use of the Service after such changes constitutes acceptance of the revised Terms.

If you do not agree to revised Terms, you must stop using the Service.

15. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

a. Informal Resolution. Before filing any formal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 60 days.

b. Binding Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The arbitration shall be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.

c. Class Action Waiver. YOU AND DATAEXPANDR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

d. Exceptions. Either party may bring an individual claim in small-claims court if it qualifies. Either party may also seek injunctive or other equitable relief in court to protect intellectual property rights or prevent unauthorized access to the Service.

e. Opt-Out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Opting out will not affect any other provisions of these Terms.

f. Severability of this Section. If the class action waiver in subsection (c) is found unenforceable as to a particular claim or request for relief, that claim or request shall be severed and proceed in court, while the remainder of this Section 15 shall remain in effect.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles.

For any disputes not subject to arbitration under Section 15, you and DataExpandr agree to the exclusive jurisdiction of the state and federal courts located in Colorado.

17. Force Majeure

DataExpandr shall not be liable for delays, failures, or interruptions resulting from causes beyond our reasonable control, including acts of God, natural disasters, internet or infrastructure failures, labor disputes, governmental actions, cyberattacks, or failures of third-party service providers.

18. General

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets, or to any affiliate, without restriction.

No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.

Entire Agreement. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and DataExpandr regarding the Service and supersede any prior agreements.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

Notices. We may provide notices to you through the Service, by email, or by other reasonable means. You may provide notices to us at [email protected].

19. Contact

For questions about these Terms of Service or legal requests, contact:

Email: [email protected]